Privacy Policy

This Privacy Policy (“Policy”) describes how Altervance Ltd., the platform Jitawin provider (the “Company”, “we”, “our”, or “us”) collects, processes, uses, and protects personal data when customers (“you”, “user”, “customer”, or “player”) visit or use our website, mobile applications, and related services (collectively, the “Platform”). By using the Platform, creating an account, or continuing to use our services, you expressly recognize and agree to the practices described in this policy. If you do not agree, you must discontinue using the Platform immediately. The Company realizes that personal information is a source of trust and accountability. As a result, we agree to processing information in compliance with the law, transparently and as directed by applicable laws, licensing requirements set by Philippine authorities, and the highest levels of confidentiality reasonably expected by the worldwide gaming and betting industries.

The Policy applies to:

• Anybody who visits the Jitawin platform, regardless of whether they have an account;
• All registered account holders with the Company, including clients of betting, gaming, and promotional services;
• All sorts of personal data gathered by the Company, directly entered, automatically produced when using the Platform, or received from third parties following verification or payment processing.

This Policy should be read in connection with our Cookie Policy and Terms & Conditions, which are all part of your relationship with the Company. Where there are contradictions, this Policy will take precedence in terms of privacy and personal data.

To avoid misunderstanding, please refer to the definitions below:

• This Policy defines “Personal Data” as any information that might identify a person, such as name, identity papers, financial data, and contact information;
• “Processing” refers to any operation done on Personal Data, including collection, recording, storage, modification, retrieval, use, disclosure, transfer, or erasure;
• “Applicable Laws” includes local laws, license requirements, and globally recognized data protection standards;
• “Cookies” refer to tiny text files that are stored on a device when it accesses the Platform, as defined in our Cookie Policy.

We gather various types of data when you visit our website and register an account. Such data includes the following:

4.1 Identity Information

Complete legal name, date of birth, gender, nationality, government-issued official identification documents, address proof, and other identification details needed for registration and “Know Your Customer” (KYC) compliances.

4.2 Contact Information

Residential address, email address, mobile number, and any other contact channel you provide to support notifications, verifications, and customer care.

4.3 Financial Details

Bank account numbers, payment card numbers, e-wallet identifiers, requests for deposits and withdrawals, transaction history, and bonus or promotional credit-related records.

4.4 Gameplay and Account Information

Usernames, passwords, login sessions, security questions, game play, betting activity, wins, losses, loyalty points, and redemption history.

4.5 Technical and Device Information

IP addresses, device identifiers, browser versions, operating systems, location data (where permitted), and automatically generated log files in connection with use of the Platform.

4.6 Confirmation and Compliance Records

Copies of identification, information presented at the time of account checking, outcomes of fraud screening, AML monitoring, and sanctions screening processes.

4.7 Communication Records

Any correspondence you may have with us by email, live chat logs, recorded phone conversations (where permitted by law), or any other means.

The Company collects data only to the degree required for valid reasons and regulatory purposes.

We collect personal data in a number of legal ways while guaranteeing accuracy, security, and effectiveness. These approaches consist of, but are not restricted to, the following:

5.1 Direct Collection

When you proactively submit data for account verification, deposits or withdrawals, registration, or customer service correspondence.

5.2 Automatic Collection

Through cookies, system logs, and analytics tools that monitor how the Platform is accessed and used.

5.3 Third-Party Collection

Through reputable service providers such as payment processors, verification agencies, anti-fraud services, and business partners, always in compliance with applicable law and this Policy.

Personal Data is processed for strictly legitimate purposes, namely:

• Account Creation and Management – identity verification, age verification, and suitability to utilize the Platform lawfully;
• Transaction Processing – processing of deposits, withdrawals, transfers, and anti-fraud verification;
• Regulatory Compliance – compliance with obligations under gaming licenses, AML directives, and responsible gaming schemes;
• Customer Support – dealing with disputes, responding to queries, and clear communication;
• Platform Integrity – technical performance monitoring, security for cybersecurity, and abuse prevention;
• Personalization – remembering preferences, tailoring content, and enhancing user experience;
• Marketing and Promotions – sending permitted service messages, loyalty rewards, and promotion offers, with the right to opt-out;
• Legal Enforcement – enforcing our Terms and Conditions, defending claims, and enforcing legal rights;

No Personal Data is processed for purposes that are not compatible with the above.

The Company processes data on the following lawful bases:

• Consent – where you choose-in to marketing messages or optional features;
• Contractual Necessity – where processing is required to provide services set out in our Terms and Conditions;
• Legal Obligation – to comply with applicable legislation, including gambling regulation, AML, taxation, and responsible gaming;
• Legitimate Interests – where processing enables security, business improvement, fraud protection, or service enhancement, in a manner not prejudicing your fundamental rights.

We retain personal information for as long as necessary to fulfill the goals outlined in this policy, including meeting legal, regulatory, and reporting obligations. Depending on the kind of information, retention times might change, but in every case:

• For the bare minimum of time required by tax authorities and regulators, financial and transactional data is retained;
• To meet AML and responsible gaming requirements, identification and verification records are maintained;
• Communication logs might be kept to settle disputes or support legal claims;
• When data is no longer required, it is preserved, anonymised, or safely removed in compliance with industry standards.

Personal Data shall never be sold or traded. Disclosure is only made in the below situations:

• Regulatory Authorities – where there is a need under licensing conditions or applicable laws;
• Payment Providers – card issuers, banks, and financial institutions to process transactions;
• Fraud Prevention Agencies – to detect and prevent criminal activity or violations of our Terms;
• Service Providers – security contractors, verification partners, analytics firms, and IT hosting companies who operate under confidentiality constraints;
• Professional Advisors – lawyers, auditors, consultants, and other professionals operating under confidentiality agreements;
• Corporate Transactions – in case of merger, acquisition or restructuring, subject to protection.

All recipients of Personal Data are required by law and contract to be strictly confidential.

If it’s necessary for our business partners or service providers to process personal data, we could send it abroad. In these situations:

• We make sure that the recipient nation offers sufficient protection in accordance with recognized international norms;
• There are contractual protections, such as those included in standard contractual agreements or data protection contracts;
• Only the bare minimum is transferred in order to deliver valid services.

Your security is our absolute priority. We employ several layers of security, including:

• Encryption – military-grade data in transit and at rest protection;
• Access Controls – restricting data to authorized parties only;
• Monitoring – continuous vigilance against intrusion, fraud, or misuse;
• Auditing – regular internal and external audits to ensure compliance;
• Training – ensuring that all employees who have access to Personal Data understand their responsibilities.

Remember that we can never guarantee 100% safety because no system is foolproof, but we make a commitment to implementing the maximum possible safeguards for our sector.

In accordance with your jurisdiction, you are entitled to exercise the following rights:

• Access – to have confirmation whether or not we process your information and a copy;
• Rectification – to request correction of erroneous or incomplete information;
• Erasure – to request to have your data erased where it is legally allowed;
• Restriction – to limit processing under certain conditions;
• Portability – to request to have your data transferred in a structured format;
• Objection – to object to processing on grounds that apply to your own individual situation;
• Withdrawal of Consent – to withdraw consent where processing is covered by it;
• Complaint – to complain to a supervisory authority if you believe your rights are being infringed;
• Requests can be submitted to our Data Protection Officer. Your identity may need to be verified before requests are completed.

We take all the measures to prevent minors from accessing our platform. We do not tolerate underage gaming and understand all the dangers that come with it. Our Platform is not intended for individuals under 21 years of age, or such lower age as might be set by local law. We do not knowingly collect information from children. If we become aware that information has been collected from a child, it will be deleted immediately. Parents or legal guardians who suspect a child has accessed the Platform should let us know immediately.

We use cookies and related technologies to deliver essential services, protect your accounts, and improve your online experience. Session, preference, analytical, and advertising cookies are among their types. See our Cookie Policy for comprehensive information and management guidance.

At its sole discretion and whenever it is thought necessary, the Company retains the right to update, alter, or otherwise change this Privacy Policy. Changes in relevant legislation, regulatory regulations, operational procedures, technical developments, or the development of our services and business model may all be reflected in such adjustments. Unless a later date of action is specifically stated, any modification will take effect immediately following posting on the Platform. The most recent version of this policy will always be indicated by the “Last Updated” date that appears at the top of the document. To be informed about how your personal data is gathered, utilized, and safeguarded, it is your obligation to check this policy on a regular basis. You affirm and indicate your full acceptance of the revised Policy by using the Platform or accessing it after any change has been made.

If you have any questions, concerns, or requests regarding this Policy, contact:

Altervance Ltd.Registered Address: 9 Barrack Road, Belize City, Belize

Email: admin@jitawin.com